WHILE OUR GREAT COUNTRY IS DEALING WITH THE COVID-19 PANDEMIC, KNICKERBOCKER RUSSELL IS DOING ITS BEST TO PROTECT BOTH OUR EMPLOYEES AND CUSTOMERS FROM EXPOSURE TO THIS VIRUS. WE HAVE IMPLEMENTED SAFETY GUIDELINES AT OUR CAMPBELLS RUN ROAD LOCATION AND WHILE OUR SALESMEN VISIT CUSTOMER JOB SITES FOR DELIVERY OR PICK UP OF EQUIPMENT, MATERIALS AND/OR SAFETY PRODUCTS. OUR PLAN IS TO CONTINUE SUPPLYING YOUR NEEDS VIA PHONE, EMAIL, TEXT MESSAGING AND MAINTAINING A BARRIER OF DISTANCE BETWEEN CUSTOMER AND EMPLOYEE WHEN PERSON TO PERSON CONTACT IS REQUIRED.
TEMPORARY HOURS: MONDAY – FRIDAY 7:30 A.M. – 4:00 P.M. CLOSED SATURDAY & SUNDAY
FOLLOWING IS A LIST OF PROCEDURES TO EXPECT WHEN DOING BUSINESS WITH KNICKERBOCKER:
1.CALL OR EMAIL TO CONVEY YOUR NEED TO EITHER YOUR SALESMAN OR INSIDE OFFICE TO ENSURE YOUR ORDER WILL BE PREPARED FOR DELIVERY OR PICK UP.
2.IF PICKING UP YOUR ORDER, UPON ARRIVAL AT KNICKERBOCKER COME TO WAREHOUSE DOCK#3. ONE OF OUR EMPLOYEES WILL ASSIST YOU AT THAT POINT.
3.CREDIT CARD PAYMENTS CAN BE CALLED INTO OUR ACCOUNTS RECEIVABLE DEPARTMENT. WHILE CHECKS ARE TO BE MAILED.
4.ANY PAYMENTS MADE IN PERSON WILL BE RECEIVED AT WAREHOUSE DOCK#3 WHERE A RECEIPT WILL BE PROVIDED.
IF YOU OR YOUR COMPANY RESPOND TO EMERGENCIES, IT IS IMPORTANT TO HAVE YOUR SALESMAN’S CONTACT INFORMATION AVAILABLE BEFORE THE EMERGENCY OCCURS. PLEASE CONTACT OUR OFFICE AT (412)494-9233 DURING THE ABOVE WORKING HOURS IF YOU NEED YOUR SALEMAN’S NUMBER OR EMAIL ADDRESS. TOGETHER WE WILL CONTINUE TO SERVE THE CONSTRUCTION INDUSTRY AND REMAIN STRONG!